Trader Joe's Map Kiosk

Minimalist perfume bottle labeled 'Orrisé' surrounded by soft-focus purple flowers.

Year

Client

Trader Joe's

Project Type

UX/UI Design

The Problem

Trader Joe's is known for its high-quality, affordable, and exclusive products — but its small store layouts and high foot traffic make shopping feel cramped and chaotic, especially during peak hours.

Without self-checkout, lines get long, and navigating the store can be frustrating for both customers and employees. On top of that, customers are blindsided when popular items disappear without warning.

The Problem

Trader Joe's is known for its high-quality, affordable, and exclusive products — but its small store layouts and high foot traffic make shopping feel cramped and chaotic, especially during peak hours.

Without self-checkout, lines get long, and navigating the store can be frustrating for both customers and employees. On top of that, customers are blindsided when popular items disappear without warning.

What The Users Said

Store Layout

Customers described the store layout is not only crammed but also "disorienting," making them lose awareness of their surroundings.

Overcrowding

Crowding gets excessive, especially during weekends. Packed hallways are difficult to navigate even after finding what you need.

Staff Availability

Crowding gets excessive, especially during weekends. Packed hallways are difficult to navigate even after finding what you need.

Employees often switch between tasks due to store's busyness—making it hard to ask for help

Item Availability

Availability of seasonal and limited items is never clear. Popular items vanish with no warning, frustrating loyol customers.

Employees often switch between tasks due to store's busyness—making it hard to ask for help

The Opportunity

This presents an opportunity to implement UX techniques and digital tools to make the shopping experience at Trader Joe's more convenient, concise, and enjoyable.

Confusing Store Layout

Customers struggle to find items even in compact stores — especially when products are constantly rearranged.

Unclear Product Availability

No clear visibility into which items are seasonal, limited, popular, or currently out of stock.

Slow Foot Traffic

Aimless wandering compounds congestion. Faster task completion means fewer people blocking aisles.

The Solution

The brand identity was designed to embody both luxury and intimacy. A minimal yet graceful logo was developed to convey timeless elegance, supported by a muted, nature-inspired color palette that reflects the raw beauty of Orrisé’s ingredients. Typography was chosen for its understated sophistication, while imagery and textures emphasized the immersive, almost tactile quality of fragrance. Every visual element worked together to translate the invisible world of scent into a tangible, memorable identity.

Minimalist perfume bottle labeled 'Orrisé' surrounded by soft-focus purple flowers.

The Result

The new identity elevated Orrisé’s presence across packaging, digital platforms, and retail touchpoints, creating a cohesive and immersive brand experience. Customers now associate Orrisé with not just fragrance, but a curated sensory journey. By merging storytelling, design precision, and emotional resonance, the brand stands apart as a contemporary name in the fragrance industry—where identity lingers as beautifully as the scent itself.

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Stylized blue-toned illustration of a bearded man in profile wearing glasses and a collared shirt.

Reach out to start a conversation, share a vision, or create something impactful.

CONTACT

Stylized blue-toned illustration of a bearded man in profile wearing glasses and a collared shirt.

Reach out to start a conversation, share a vision, or create something impactful.

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